Frequently Asked Questions

Where are you located?

Amelia Island State Park 

9500 1st Coast Hwy

Fernandina Beach, FL 32034

When can I check in to my glamping site?

Check-in begins at 3:00 p.m. If you plan to arrive after sunset, please contact us ahead of time to receive a code for accessing the park's front gate. You’re also welcome to arrive earlier to enjoy the park, but access to your tent will begin at 3:00 p.m.

Can I check in early?

Early check-in at 1:00 p.m. is available on a limited basis and must be purchased in advance. You can select the Early Check-in option during the online reservation process.

What happens if I arrive late and the ranger station is closed?

If you arrive late, use the gate code provided to enter the park and head directly to your tent. Be sure to visit the ranger station the following morning to pick up your vehicle pass.

What’s the check-in process?

Upon arrival, provide your name at the ranger station to confirm your reservation. If your name isn’t listed, especially for last-minute bookings, present your confirmation email or reservation number for verification.

What is the check-out time and procedure?

Check-out is at 11:00 a.m. Before departing, please dispose of all trash in the designated dumpsters. Additionally, set the thermostat to 70 degrees on the cooling mode and turn on the ceiling fans.

What comes with the glamping site?

Your site features a fully furnished tent or dome equipped with comfortable beds, linens, lamps, heating and air conditioning, a mini-fridge, a Keurig coffee maker, hammocks, a charcoal grill, a fire pit, a picnic table, and an en suite bathroom. You can also enhance your experience by purchasing additional add-ons, which will be ready in your tent upon arrival.

What should I pack?

Be sure to bring comfortable clothing, both beach and bath towels, food, cooking supplies, beverages, and your favorite people! Don’t forget essentials like matches, charcoal, a flashlight, bug spray, sunscreen, a good book, games, and flip flops. Firewood and fire starters can be pre-ordered through us for added convenience or brought from home. Have a fantastic stay!

What is your cancelation policy?

INDIVIDUAL RESERVATION POLICIES

• Refundable Period: Cancel more than fourteen (14) days before your reservation and receive a refund of 95% of the total reservation amount.
• Non-Refundable Period: No refunds if you cancel within fourteen (14) days of check-in. You can gift your reservation to someone else.
• Cancellation Method: All cancelation requests must be made in writing by emailing ameliaisland@tlglamping.com.
• Weather and Illness: No cancelations or refunds for bad weather or personal illness. We recommend that all individual reservations purchase our Trip Protection for greater flexibility. Our glamping sites are open if Amelia Island State Park is open.

GROUP RESERVATION POLICIES

• Group Classification: Four or more sites are considered a Group Reservation.
• No Trip Protection: Not available for group bookings.
• Cancellation Deadline: Must email cancelations or changes to ameliaisland@tlglamping.com at least 30 days before check-in. Otherwise, you’ll be charged the full amount.
• Deposit Policy: Group reservation deposits are non-refundable and non-transferable.

TRIP PROTECTION

Why Get It: Protects your trip against bad weather, unexpected illnesses, and unforeseen circumstances.

When to Buy: Add at booking or email ameliaisland@tlglamping.com to add it at least fifteen (15) days before your reservation.

Fine Print:

• Cancellation Period: Cancel or change your reservation before 3 pm two days before check-in for a full refund (minus Trip Protection cost).
• Last-Minute Cancellation: If you cancel within 48 hours (after 3 pm two days before your stay), you only lose your first-night deposit (plus the Trip Protection cost).
• One Per Accommodation Per Night: For each night of your stay, a separate protection plan is required for every accommodation booked. For example, booking two tents for three nights each requires purchasing six Trip Protection plans.
• Non-Refundable: The Trip Protection plans are non-refundable.
• Deadline to Add: Must be added fifteen (15) days prior to check-in or at the time of reservation.
• Not for Groups: Trip Protection is not available for group reservations.

Are pets allowed?

We adore our four-legged Glampers! Simply add the $45 pet fee per pet in the add-on section during checkout, or email us in advance, and we’ll take care of it for you.

All Timberline guests must adhere to Florida State Park regulations regarding pets.

Important pet rules include:

• Pets cannot be left unattended at the campsite for more than 30 minutes. Rangers may intervene if pets are left alone for longer periods.
• If left inside a tent during the 30-minute window, pets must be properly crated or leashed.
• You are responsible for covering any damage caused by your pet to our accommodations.
• On trails or at your campsite, pets must always be leashed, crated, or under physical control. Leashes cannot exceed six feet (6') in length.

Are there bathrooms?

All glamping accommodations at Amelia Island feature ensuite bathrooms within the tents and domes, offering added comfort and privacy during your stay.

Does the tent have A/C and heat?

Yes, our tents are equipped with a mini-split A/C and heating system to enhance your comfort. However, keep in mind that these are canvas-walled tents. Typically, the system provides a 5-15 degree difference compared to the outside temperature. During hot afternoons, the A/C has less impact on the interior, but in the evenings, it can cool the space by up to 20 degrees. While this makes a noticeable difference, it’s not the same as central air conditioning. To maximize comfort, we suggest keeping the tents closed during the hottest part of the day to retain cooler air, opening them at night for ventilation, and layering up during colder months. Experience nature with added coziness!

How many people can stay at each glampsite?

Each glampsite comfortably accommodates 4-6 guests, but a maximum of 8 guests is permitted per site. You’re welcome to bring a pack-n-play or air mattress to ensure space for up to 8 guests.

Can extra tents be set up at the site?

Yes, with prior approval. In most cases, a small tent for kids to enjoy the “full” camping experience is allowed on the gravel area next to the main tent. However, larger multi-room tents are typically not permitted.

Is glamping still camping?

Absolutely, glamping is camping elevated with added comfort and luxury. You’ll still immerse yourself in outdoor adventures and classic camping activities, but our tents provide upgrades like cozy bedding and climate control to enhance your experience. These conveniences bring a modern twist to the traditional camping vibe. Keep in mind, our tents have canvas walls, so while the A/C in summer and heating in winter improve comfort, they won’t mimic the controlled environment of a home. To maximize your enjoyment, keep tents closed during hot days to retain cooler air, open them at night for fresh breezes, and dress warmly in colder seasons. Glamping allows you to enjoy the authenticity of camping, paired with the comfort of modern amenities, for a truly unforgettable outdoor experience.

What park rules should I be aware of?

All Timberline guests are required to adhere to Florida State Park rules. Key regulations include gates closing at sunset, quiet hours between 11 p.m. and 7 a.m., keeping pets leashed and under control, and a strict prohibition on collecting firewood.

What should I know about wildlife in the park?

When it comes to wildlife, avoid feeding or approaching any animals. Keep your food and trash securely stored to deter wildlife from wandering into your area. Always stay on marked trails and avoid stepping into bushes or sea grape areas. Be cautious of fire ants, which are common, and be aware that snakes may also inhabit the park. Following these precautions will help ensure your safety and the safety of the wildlife.

While the park’s official quiet hours start at 11 p.m., we kindly request that guests begin lowering their voices and reducing noise as the sun sets to respect those who wish to enjoy a tranquil evening. Keep in mind that tents offer little sound insulation, so we encourage maintaining a quiet atmosphere after dark for the comfort of all guests.

Are smoking and open flames permitted?

Smoking is strictly prohibited in and around the glampsites. Open flames, such as candles, are not allowed inside the tents due to fire hazards, and violations may result in fines.

All fires must be restricted to designated fire rings and charcoal grills only.

Our tents are designed to endure stormy weather conditions. Please be aware that reservations are not canceled due to rain, wind, or thunderstorms. To safeguard against unexpected weather disruptions, we suggest purchasing travel protection.

Because of our location, wind gusts frequently exceed 30 mph. While our tents are built to withstand winds of up to 60 mph, these gusts can be quite noisy. For light sleepers, we recommend bringing earplugs.

In the event of severe weather, the park’s bathrooms are the safest location for shelter. We encourage all guests to familiarize themselves with these areas. During high winds and heavy rain, it is the guest's responsibility to fully zip all windows and doors to minimize water intrusion and to help stabilize the tent against wind forces that could lift the structure.

Can I view a tent before booking? 

To ensure privacy and security, direct viewing of tents is not permitted. However, you can call us to arrange a tent tour between 11 a.m. and 2 p.m.

Can I purchase items from the tent? 

Yes, you can purchase items such as logo mugs, scented oils, and books, which are listed in our online store. Guests can take these items directly from their tent, with charges applied to the card on file, or request new, unopened replacements during their stay for a fresh option from our inventory.

What if I leave something behind?

Items left behind will be placed in our Lost & Found and held for 14 days. On the 15th day, unclaimed items will be donated to a local donation center. If you realize you've forgotten something, we can mail it back to you and charge the card on file for shipping and any necessary packaging.

Are your glamping sites accessible? 

Yes, accessibility ramps are available upon request for all sites.